Privacy Policy

We Construction Card Support Ltd Thank you for choosing us. This website (http://constructioncardsupport.co.uk) is operated by Construction Card Support Ltd. The terms like “we”, “us” and “our” is used for Construction Card Support Ltd., whereas the terms “you”, “your” and “yours” is used for any user of this website. The privacy policy is between the user of this website and Construction Card Support Ltd. Construction Card Support Ltd. takes the privacy of any user very seriously, and all the data and information collected by us and provided by you applies for privacy policy. We recommend you to read this privacy policy carefully

If you have any questions or concerns regarding the privacy policy, or with any practices in regard with your personal information, please contact us or write us on info@constructioncardsupport.co.uk.

scope of this privacy

Privacy policy only applies to the actions of Construction Card Support Ltd. and the users of this website

It doesn’t extent to any other website that is or can be accessed from this website including but not limited to and any links we that we provide on or to social media websites.

Construction Card Support Ltd. is the “data controller” that means we determines the purpose for which and the manner which your data is processed.

Definitions and interpretation

In this privacy policy, the following definitions are used:

Data	collectively all information that you submit to Construction Card Support Ltd. via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Data Protection Laws	any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPR	the General Data Protection Regulation (EU) 2016/679;
Construction Card support Ltd., we or us	Construction Card Support Ltd., a company incorporated in England and Wales with registered number 15108811 whose registered office is at Construction Card Support,71-75, Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
User or you	any third party that accesses the Website and is not either (i) employed by Construction Cards Support Ltd. and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Construction Cards Support Ltd. and accessing the Website in connection with the provision of such services; and
Website	the website that you are currently using, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

• the singular includes the plural and vice versa;
• references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
• a reference to a person includes firms, companies, government entities, trusts and partnerships;
• "including" is understood to mean "including without limitation";
• reference to any statutory provision includes any modification or amendment of it;
• the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

This privacy policy applies only to the actions of Construction Card Support Ltd. and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Construction Card Support Ltd. is the "data controller". This means that Construction Card Support Ltd. determines the purposes for which, and the manner in which, your Data is processed.

Data collected

We may collect the following data (which may include the personal data) form you:

• name;
• date of birth;
• gender;
• home address
• employer
• employer work address
• job title;
• profession;
• contact Information such as email addresses and telephone numbers;
• financial information such as credit / debit card numbers;
• national insurance number;
• and other similar information
• job title;
• profession;
• contact Information such as email addresses and telephone numbers;
• financial information such as credit / debit card numbers;
• national insurance number;

in each case, in accordance with this privacy policy

How we collect Data

We collect Data in the following ways:

• data is given to us by you ;
• data is received from other sources; and
• data is collected automatically.

Data that is given to us by you

Construction Card Support Ltd. will collect your Data in a number of ways, for example:

• when you contact us through the Website, by telephone, post, e-mail or through any other means;
• when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
• when you make payments to us, through this Website or otherwise;
• when you use our services;
• CITB;

in each case, in accordance with this privacy policy.

Data that is received from third parties

Construction Card Support Ltd. will may also receive Data about you from the following third parties, such as:

• CITB;
• CSCS;
• From your employer
• Other training or course provider

Data that is collected automatically

To the extent that you access the Website, we will collect your Data

automatically, for example:

• we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

• internal record keeping;
• improvement of our products / services;
• transmission by email of marketing materials that may be of interest to you;

in each case, in accordance with this privacy policy.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:

• soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
• for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.
• if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.

Who we share Data with

We may share your Data with the following groups of people for the following reasons:

• any of our group companies or affiliates - *** user information shared with group companies or affiliates to process the oders ***;
• our employees, agents and/or professional advisors so they can process your orders- *** user information shared with employees, agents and/or professional advisers ***;
• third party service providers who provide services to us which require the processing of personal data,to allow them to process your order, such as CITB for CITB Tests, CSCS for CSCS Cards, NVQ/Course providers to book you on the course/NVQ requested; and course material provider to provide you fast and efficient delivery.- *** user information shared with third party service providers **;
• third party payment providers who process payments made over the Website or over the phone - *** to enable them third party payment providers to process user your payments and refunds ***;

in each case, in accordance with this privacy policy

Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example:

• a. access to your account is controlled by a password and a user name that is unique to you.
• we store your Data on secure servers.
• payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.

We are certified to PCI DSS. This family of standards helps us manage your Data and keep it secure.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@constructioncardsupport.co.uk

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

You have the following rights in relation to your Data:

• Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
• Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
• Right to erase - the right to request that we delete or remove your Data from our systems.
• Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
• Right to data portability - the right to request that we move, copy or transfer your Data.
• Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@constructioncardsupport.co.uk

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Transfers outside the European Economic Area

Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA. We also share information with our group companies, some of which are located outside the EEA.

We will only transfer Data outside the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, eg by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission, or by signing up to the EU-US Privacy Shield Framework, in the event that the organisation in receipt of the Data is based in the United States of America.

To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

Construction card Support Ltd. may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Construction card Support Ltd.. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

General

Under the privacy policy you can not transfer your rights to any other person.

Under the privacy policy we can transfer your rights where we believe is reasonable and your rights are not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision will, (to the extent required) be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

Changes to this privacy policy

We Construction Card Support Ltd. reserves the right to change this privacy policy as we may deem necessary from time to time or as maybe required by the law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.

Attribution

This privacy policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).

01 September 2023